Return & Exchange
Dear Girls!
Online purchases require flexibility and support. understands that and wishes to create a satisfying and enjoyable shopping experience for you.
The Return and Cancellation Policies below were written to accommodate customer’s needs and also to address the specific nature of our merchandise.
If you can’t find the answer to your questions about our Return and Cancellation Policies on this page, please feel free to visit our Contact Us page for customer service assistance.
Cancellation Policy
Many orders can be cancelled at no charge up until shipment (Custom made items not included, orders for custom made items might be charged if the dress has been made). When your order ships, you’ll receive an email entitled "Shipment Notification for order#XXXXXXX with" Orders that have already shipped cannot be cancelled and will be treated as returns.
Quality Issue
If there is any quality issue like bad fabric, poor workmanship, we will offer you refund for your order within two days after we get your parcel.
Color Mismatch
The settings of your computer screen may alter the color of the pictures shown on Slight color mismatches between the color of your item and the color shown on screen may not mean that the item is defective or mis-shipped. Do not worry, we will try our best to minimize the color difference by confirm the color you want with you on receipt of your payment.
However, if you are confident that you have received the item in a wrong color, please contact Customer Service.
Size Issue
Most of our dresses are customized, it is a must for you to offer us a correct size, we will make the dress totally conform to your personal measurement, usually speaking, there would be no size issue. If there is any size issue, pls see the policy below.
  • Item is not the size you ordered
Should your item size differ from the specifications of your order by more than one inch, we encourage you to find to find a local tailor to make adjustments, and we will gladly reimburse you for up to 100% of the product price in tailoring costs. If you choose this option, please remember to request a receipt from your tailor as a copy of it must be provided when requesting reimbursement.
  • Your item is the size you ordered but does not fit
Dresses or clothing that does not fit properly but fit the specifications you ordered cannot be returned or exchanged. As our dresses and clothing is made with additional fabric in the seams, you can make minor adjustments at a local tailor, at your own cost.
Please note: We would be glad to help you with the alteration free anytime if there is any size problem, but if your order specifications differ too greatly from the final sizing request, resizing may not be possible.
Tips For Buyers
We are professional bridal shop online with a factory engaged in this line for more than twelve years. All our dresses except stock items are handmade,it is impossible to make every dress to be 100% alike. So please place your order for your bridesmaid dresses together in one order so that we can minimize the difference.
Most wedding dresses are custom made, we have little inventory, the dress you buy from us are specially made, brand new, we would not take any return for non quality issue. If there is any quality issue, please contact our customer service at the first time you receive our dresses. No refund or reimbursement for claims beyond 48 hours you get your parcel, especially for rush orders. Any dress need to be returned should be in the original condition.
We would do our best to help you to be the unique one in your wedding or party. Your satisfaction is our priority, if you have any questions or suggestions, please feel free to contact us at
Congratulations on your special occasion and we thank you for visiting TesBuyDress! Team