FAQs

1. Do you ship to my country? How much is the cost?

We ship to more than 200 countries in the world. To see the countries we ship to here. We offer free shipping worldwide as long as you order more than $100.

2. Do you accept cash on delivery?

Sorry, i will only begin to process your order on receipt of your full amount payment. We do not accept COD.

3. What is your guarantee?

Learn about our cancellation and return policy here.

4. How can i track my order after my payment?

We will always have someone on hand to answer your questions. Please feel free to contact us through online service, email, phone to learn how your order in going. We will replied you at the first to inform you the progreess on your dress. After we finish making your dress, we wil send you phtos on your approval and email you the tracking number and website to track your parcel.

5. How long does it take to get my dress after my payment?

We will send you an confirmation email to confirm your order information with you and begin to process your order after your confirmation. Usually we need 7-10 working days to make the dress and then 3-5 working days to ship it to your door, if we need more time for your dress, we will contact you through email in advance!

6. How do I place an order?

Place an order on TesBuyDress.com is easy and quick. Please just as the following steps:
Find items you want
Add to Shopping Cart
Enter personal details
Review and submit order
Checkout

7. Are there any discounts for bulk/volume purchases?

Of course, we offer great discount for bulk orders, see the discount informaiton here:
Orders between $500-$999 ---- 5% off
Orders between $1000-$1499 ---- 8% off
Orders between $1500-$1999 ---- 10% off
Orders between $2000-$2499 ---- 12% off
Orders between $2500-$2999 ---- 15% off
Orders over $3000 ----- 20% off

8. How do I make a payment?

There are 2 different methods to pay for your order.
Paying with paypal
With paypal, you can send payment quickly and securely online.
Through paypal, you can payment with credit card, debit card, or back account balance.
Thtrough paypal, you can trace the status of your payment using PayPal account.
Paying with Western Union
For a bulk order, we suggest that your better choose the Western Union to pay for it.

9.Why can I no longer find the dress that I found before?

Our website keep updating new styles, sometimes we may remove some old style. So if you can not find the dress you found before, please feel free to contact our customer service for help, we can still make the dress for you if you have the pictures of the dress kept.

10.When should i order my dress before the event?

We suggest you to have it ready as early as possible. Usually, 30 days is enough for the arrangement.

11. Can you make dresses outside of your site?

Yes, we can make dresses based on the pictures, please email us the pictures of the dress you want, then we will see if we can make the dress for you!

12. How can i contact you?

You can contact us through the following methods.
Online Service: Available from 9 a.m to 6 p.m.
Email: service@tesbuydress.com

Phone: 0086-512-69577016